What is NETCC? Your Protection When Buying Solar

The New Energy Tech Consumer Code (NETCC) is an industry-led initiative that protects Australian consumers when purchasing solar panels, batteries, and other new energy technology. Here's why it matters for you.

What is the NETCC?

The New Energy Tech Consumer Code is a voluntary code of practice that sets high standards for companies selling and installing solar, batteries, and other renewable energy products in Australia. Companies that sign up to NETCC commit to treating customers fairly, providing clear information, and delivering quality products and services.

Why Does It Matter?

The solar industry has grown rapidly, and unfortunately, not all providers maintain the same standards. NETCC-approved sellers commit to:

• Clear, honest information – No misleading claims about savings or performance
• Fair contracts – Transparent pricing with no hidden fees
• Quality installations – Work done by qualified professionals
• Proper warranties – Clear warranty terms that are honored
• Dispute resolution – Access to independent complaint handling

How to Check if a Company is NETCC Approved

Look for the NETCC tick logo on their website and marketing materials. You can also verify a company's approval status on the official NETCC website at newenergytech.org.au.

Solar Pups is NETCC Approved

We're proud to be an NETCC-approved seller. This means when you work with Solar Pups, you're protected by the highest industry standards for consumer protection. We commit to transparency, fair dealing, and quality service at every step of your solar journey.